Welcome to The Pet Hospital of Stratford!
Late, No-Show, and Cancellation Policy Effective February 1, 2023
As you know there has been an increase in demand from our community for veterinary care. Our goal at The Pet Hospital of Stratford has always been to provide quality medical care in a timely matter. Late arrivals, no-shows and last-minute cancellations inconvenience those clients and their pets that need our veterinary care. Adequate notice to cancel or reschedule an appointment allows us to take care of other patient’s needs and keep the hospital running efficiently.
For these reasons, it has become necessary that we implement the following policies:
Late Arrivals: Unfortunately, when even one patient arrives late, it can throw off the entire schedule for that day. Therefore, a client that arrives 15 minutes after scheduled time will need to reschedule their pet’s appointment.
Appointment Cancellations: We are now requiring at least 24-hour notice prior to your scheduled appointment. Failure to do so will result in the following fees:
1st time there will be no fee as we do understand emergencies occur.
2nd time will result in a $67.00 non-refundable fee that must be paid prior to rescheduling appointment.
3rd time may consequently result in dismissal from our practice.
**The fees above will also apply to clients who “No-Call/No Show” for their scheduled appointment.
Thank you for your support and understanding!
Your pet in our hands, your pet in our hearts.
Dr. Claudia Giuliani is fear free certified, and her and her staff are here to help create an easy, anxiety-free visit for both your pet and you. Click here to learn about how you can make your pet's visit fear free!
The Pet Hospital of Stratford is a handicapped accessible, full service animal hospital that treats pet patients in need of routine medical, surgical, and dental care. Dr. Giuliani has years of experience treating serious conditions and offering regular pet wellness care. Beyond first rate pet care, we make our clinic comfortable, kid-friendly, and calm, so your pet can relax in the waiting room and look forward to meeting our veterinarian.
Keep up to date on the happenings of the hospital through our social media channels. Our Facebook page is a great way to keep you informed on our monthly promotions, any changes in hospital hours, and seasonal problems to keep in mind as a pet parent.
At The Pet Hospital, we treat your pets like the valued family members they are.